Important - Tech Support -
Add this first
Agyaa- Platform Access & Tour
Step 0 - DO THIS FIRST - Prerequisites For Before Self Onboarding
Step 1 - Connect Agyaa.ai Platform to GHL
Step 2 - Setup your AI Agyaa
2.2 - Create Your Chat & Voice Assistant
2.2.1 - Prompting Guide - Best Practices
2.3 - Creating a Voice Widget and deploying on your website
2.4 - Deploying Chat Assistant With Active Tag - Live Chat
2.4a - Deploying Chat Assistant With Active Tag - SMS, Instagram, FB and Whatsapp
2.5 - Purchasing & Assigning a Phone Number To AI Caller
2.5.1- Importing A Number From Twilio - US & International Users
2.6 - Deploying AI Call Assistant - Inbound Call & Outbound Call
2.7 - Automated Post Call Tags Applied By Agyaa - You don't need to do anything here
Advanced Setup
1.1 Creating Tool - Adding & Removing Tags
1.2 Creating Tool - Live Call Transfer Cold/Warm
1.3 Creating Custom Tool - Extract Data and fill Custom Values plus much more
1.4 Inbound Web Hook - For inbound Calls Contact Information for Assistant
1.5 Post Call Web Hook - Send Call Transcript and Trigger Workflows
Trouble Shooting
Set up Custom Voicemail
Agyaa onboarding
Support Portal
Onboarding
Setting Up a Custom Voicemail for AI Assistant
Objective
To provide a clear and concise guide for team members to set up a custom voicemail for an AI assistant, ensuring that the correct message is left when calls go to voicemail. This SOP aims to minimize misunderstandings and errors while maximizing productivity and accuracy in task execution.
Key Steps
Access the Assistant Menu
Log in to the system.
Navigate to the "Assistants" menu.
Select the Assistant
Choose the specific assistant you want to configure for leaving a voicemail.
Open Call Settings
Locate and click on "Call Settings" on the right-hand side of the screen.
Enable Voicemail Detection
Find the option for "Voicemail Detection" and enable it.
Set Up the Voicemail Message
In the designated text box, type the exact voicemail message you want the assistant to leave.
Example: "Please contact me when possible at 123-456-7890."
Ensure the message is relevant to your business needs.
Save Changes
Click the "Save" button to store your custom voicemail settings.
Select Language Processor (if necessary)
If you require the voicemail to be in a different language, go to the settings menu.
Choose the appropriate language processor (e.g., French, Dutch, Portuguese, German, Spanish) to ensure accurate message delivery.
Cautionary Notes
Double-check the voicemail message for clarity and professionalism before saving.
Ensure that the selected language processor matches the language of the voicemail message.
Test the voicemail feature after setup to confirm that the message is being delivered correctly.
Tips for Efficiency
Draft your voicemail message in advance to streamline the setup process.
Use a template for common messages to save time on future configurations.
Regularly review and update voicemail messages to keep them relevant and effective.
Consider setting a reminder to check voicemail settings periodically to ensure they are still
aligned with current business needs.
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