Important - Tech Support -
Add this first
Agyaa- Platform Access & Tour
Step 0 - DO THIS FIRST - Prerequisites For Before Self Onboarding
Step 1 - Connect Agyaa.ai Platform to GHL
Step 2 - Setup your AI Agyaa
2.2 - Create Your Chat & Voice Assistant
2.2.1 - Prompting Guide - Best Practices
2.3 - Creating a Voice Widget and deploying on your website
2.4 - Deploying Chat Assistant With Active Tag - Live Chat
2.4a - Deploying Chat Assistant With Active Tag - SMS, Instagram, FB and Whatsapp
2.5 - Purchasing & Assigning a Phone Number To AI Caller
2.5.1- Importing A Number From Twilio - US & International Users
2.6 - Deploying AI Call Assistant - Inbound Call & Outbound Call
2.7 - Automated Post Call Tags Applied By Agyaa - You don't need to do anything here
Advanced Setup
1.1 Creating Tool - Adding & Removing Tags
1.2 Creating Tool - Live Call Transfer Cold/Warm
1.3 Creating Custom Tool - Extract Data and fill Custom Values plus much more
1.4 Inbound Web Hook - For inbound Calls Contact Information for Assistant
1.5 Post Call Web Hook - Send Call Transcript and Trigger Workflows
Trouble Shooting
2.9 - How To Change Voice & Languages
Voice Configuration for Assistants
Objective
To provide a clear and concise guide for team members on how to configure and change the voice settings of digital assistants, ensuring consistency and accuracy in voice selection and settings management.
Key Steps
1. Access the Assistants Section
Navigate to the "Assistants" tab in the application.
2. Select the Desired Assistant
Click on the specific assistant whose voice you wish to change.
3. Change the Voice
Click on the "Buy a Number" button.
Locate the name of the assistant at the top of the screen (e.g., "Emily").
Click on the name to reveal a list of available voices.
Note: If you see "preview unavailable," it means you cannot listen to the voice before selection, but you can still select it.
4. Add or Clone Voice
Choose to either add a new voice to the assistant or clone the existing voice if needed.
5. Access Voice Settings
Click on the three-dot menu next to the assistant's name.
Select "Voice Menu" to adjust settings such as:
Response speed
Sensitivity to interruption
Talk speed
Emotional tone
Language selection
6. Enable Recommended Settings
Ensure that "speech friendly formatting" and "back channeling" options are turned on for optimal performance.
7. Save Changes
Confirm and save any changes made to the voice settings.
Cautionary Notes
Be cautious when selecting voices that are marked as "preview unavailable" since you cannot listen to them beforehand.
Ensure that all settings adjustments align with the intended use of the assistant to avoid miscommunication or errors.
Tips for Efficiency
Familiarize yourself with the available voices and their characteristics to make quicker selections in the future.
Keep a checklist of the recommended settings (speech friendly formatting and back channeling) to ensure they are always enabled after any voice changes.
If you encounter any issues or have questions, do not hesitate to reach out for assistance or clarification.
This SOP should serve as a straightforward guide for team members to effectively manage voice settings for assistants, minimizing misunderstandings and maximizing productivity.