Getting Started
Account & Billing
Technical Support
1.2 - Domain connection errors
Email Sending Issues
1.4 - Workflow Not Triggering
1.5 - SMS Not Delivering
1.6 - Funnel Not Publishing
Automation & CRM Help
2.2 - Create Your Chat & Voice Assistant
2.2.1 - Prompting Guide - Best Practices
2.3 - Creating a Voice Widget and deploying on your website
2.4 - Deploying Chat Assistant With Active Tag - Live Chat
2.4a - Deploying Chat Assistant With Active Tag - SMS, Instagram, FB and Whatsapp
2.5 - Purchasing & Assigning a Phone Number To AI Caller
2.5.1- Importing A Number From Twilio - US & International Users
2.6 - Deploying AI Call Assistant - Inbound Call & Outbound Call
2.7 - Automated Post Call Tags Applied By Agyaa - You don't need to do anything here
Tutorials & Training
1.1 Creating Tool - Adding & Removing Tags
1.2 Creating Tool - Live Call Transfer Cold/Warm
1.3 Creating Custom Tool - Extract Data and fill Custom Values plus much more
1.4 Inbound Web Hook - For inbound Calls Contact Information for Assistant
1.5 Post Call Web Hook - Send Call Transcript and Trigger Workflows
Submit a Ticket
Live Chat / Virtual Support
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System Status
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0.3 - Account & Billing
FAQs
1. How do I upgrade my plan?
Submit a billing support ticket from your dashboard.
Mention your current plan and the plan you want to upgrade to.
Our billing team will confirm pricing adjustments and activation timeline.
Upgrades are typically processed within 24 hours.
2.How do I update my payment method?
Log in to your account.
Navigate to Settings → Billing → Update Card.
Enter your new card details and save changes.
You will receive a confirmation once the payment method is updated successfully.
3. Refund Policy
Refund eligibility depends on the service or plan purchased.
Setup fees and custom configuration charges are generally non-refundable.
Subscription refunds, if applicable, must be requested within the specified refund window.
To request a refund review, submit a billing support ticket with your order details.
All approved refunds are processed back to the original payment method.
4. Invoice Requests
To obtain past invoices, submit a billing ticket.
Include your registered email and billing period required.
Invoices are typically shared within 24–48 business hours.
You can also check your Billing section for available downloadable invoices.