Getting Started
Account & Billing
Technical Support
1.2 - Domain connection errors
Email Sending Issues
1.4 - Workflow Not Triggering
1.5 - SMS Not Delivering
1.6 - Funnel Not Publishing
Automation & CRM Help
2.2 - Create Your Chat & Voice Assistant
2.2.1 - Prompting Guide - Best Practices
2.3 - Creating a Voice Widget and deploying on your website
2.4 - Deploying Chat Assistant With Active Tag - Live Chat
2.4a - Deploying Chat Assistant With Active Tag - SMS, Instagram, FB and Whatsapp
2.5 - Purchasing & Assigning a Phone Number To AI Caller
2.5.1- Importing A Number From Twilio - US & International Users
2.6 - Deploying AI Call Assistant - Inbound Call & Outbound Call
2.7 - Automated Post Call Tags Applied By Agyaa - You don't need to do anything here
Tutorials & Training
1.1 Creating Tool - Adding & Removing Tags
1.2 Creating Tool - Live Call Transfer Cold/Warm
1.3 Creating Custom Tool - Extract Data and fill Custom Values plus much more
1.4 Inbound Web Hook - For inbound Calls Contact Information for Assistant
1.5 Post Call Web Hook - Send Call Transcript and Trigger Workflows
Submit a Ticket
Live Chat / Virtual Support
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System Status
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1.2 Domain Connection Errors
If your custom domain is not connecting properly to your system, review the common domain connection issues below to quickly identify and resolve the problem inside your Go High Level CRM setup.
1. Incorrect DNS Records :
Ensure your A Record or CNAME record is pointing to the correct IP address or target URL provided in your dashboard.
Remove old or conflicting DNS records that may interfere with the connection.
2. DNS Propagation Delay:
Domain updates can take 24–48 hours to fully propagate worldwide.
During this time, your domain may show errors or fail to load temporarily.
3. SSL Certificate Not Active:
SSL activation may take a few minutes after DNS verification.
Avoid making repeated DNS changes while SSL is processing.
4. Wrong Domain Added in CRM:
Double-check that the exact domain (with or without www) matches what is configured in your account settings.
5. Registrar Lock or Expired Domain
Confirm your domain is active and not expired.
Make sure it is not locked or restricted at the domain registrar level.
If problems continue, submit a support ticket with your domain name and DNS screenshots for faster troubleshooting.